DFRobot contact details

Address: Shanghai, Room 501, Building 9, No 498 Guoshoujin Road, Pudong, Shanghai(201203),China General: Email: sales@dfrobot.com

Tech Support: Forum: http://www.dfrobot.com/forum/ ;

Telephone: +86-21-61620183

Fax: +86-21-61620183-26

Customer Support

If you have technical problems:

  1. Look in the forum for related posts, this might help you solve your problem and reduce our work load. *(see note at the bottom)
  2. If there is no related post, please create a new post.
  3. If you feel that a forum post is not adequate for your situation, please create a tech support ticket.

If you have a service issue:

Please create a service ticket, include all appropriate information:

What qualifies as a technical problem?

What qualifies as a customer service problem:

What we can not help you with: We can not help you build your robot, or program your robot. While we love to build robots, and would love to help everyone, there is too many of you and a limited number of us, sorry. We can provide suggestions for parts, and point you to existing sample codes. We strive to provide the best support we can.

NOTE: If you have a technical issue which is not discussed in the forum we strongly encourage you to create a new post, instead of creating a ticket which others will not see. This will serve as a knowledge base for others to benefit from. The more the forum is used, the more people will come back and the higher the chances are of getting better responses. We will make our best efforts to respond to all forum posts.

Things you should include in your post or Tech support request:

Please be patient, remember we are in China and there is probably a time difference between you and us.

Our office hours are: M-F 10:00AM to 6:30PM Beijing time.

Please follow us on twitterand FaceBook to get news about new products! Also, check out our youtube channel for guides, tutorials, and general silliness.